While there is no fail proof way to protect against identity fraud, it is imperative to take the necessary measures to catch it early and to have a plan in place to restore your reputation and protect your financial well-being
Identity theft is on the rise. It used to be something that we only hear about. That is no longer the case. Each year thousands of South Africans fall prey to identity thieves and those that commit credit fraud. If you still think that there is no chance that it would ever happen to you then you are wrong
Awareness and caution are the most important aspects of Credit Protection
AlertPlus Credit Protection services brings this awareness and ability to be cautious to the consumer via the AlertWallet
Credit alerts are generated
when any enquiry or activity is made on a consumers profile, including
Detailed Notifications and Alerts
Consumers receive SMS, Email and in-App notifications
Follow-up notifications are sent for unread Alerts
The AlertWallet allows the consumer to Approve or Dispute the alert.
Disputed alerts initiate a playbook involving all stakeholders in the process including the credit provider, credit bureau, legal and call centre support
We send a notice of transaction dispute and cancellation directly to the credit provider and relevant credit bureau.
A legal dispute ticket is issued to the AlertPlus call centre to follow up on the dispute until resolved.
A legal dispute ticket is issued to the Legal team to ensure the transaction is stopped and, critically, to restore any negative impact on the credit profile of the consumer.